Arbiva
 
 
Services
Product Implementation and Upgrades
Businesses undergo transformation due to the market dynamics, changing customer profile, expansion into newer avenues for sustained growth and profitability. Many a times, these business transformations are not complete unless it is supported by a scalable and robust IT infrastructure and systems. To help such transformations succeed, most companies look towards their IT, to embark upon a challenging and daunting task of replacing the existing IT system(s) with a latest and a large-scale product implementation. Sometimes, an upgrade to higher version of the existing product is sufficient to leverage upon the new features and functionalities of the product. Such product implementations or upgrades impact not only the IT systems, but also the business processes. At Arbiva, Product Implementation encompasses three stages.
 
Initiation
We work closely not only with your organization’s IT but also with the business heads who are the owners of this transformation and responsible for the growth of the overall business. This stage is very crucial for the success of product implementation as the decisions are made on whether or not to change the business processes, communicate the KPIs, finalize the governance structure and agree upon the operational changes. Functional, non-functional requirements and gaps are documented and agreed. A plan outlining the to-be processes and potential benefits like reduced Turn around Time (TaT), risks, savings, TCO can be determined.
 
A lot of effort goes into identifying the ‘most appropriate’ product that will fuel the growth of your business. Upon deciding the right product, we draw an actionable plan along with critical milestones and deliverables and kick start the product implementation project.
 
Implementation
Most challenging and quite often longest among the three stages, Implementation involves configuring product attributes, design and implement work-flows, customizations, data migration, integration, testing and software release.

During this stage, our Subject Matter Experts (SME) and product champions will conduct a number of familiarization sessions and end-user trainings. Customizations are done to fill functional gaps in the product, if any. Data mapping of the elements in legacy system and the product is done meticulously to eliminate errors during data migration. Interfaces with other systems are designed and tested in an integrated environment.

Parallel run and Functional testing is carried out at the end of this stage and clearances and approvals are taken to plan for Go-Live.

Post-Implementation
Go-Live is succeed by a post production phased during which Arbiva will be primary point of contact and owner for providing support on the product. The support task is SLA driven to ensure business continuity, and no stone will be left unturned to make the system stable and usable. During this stage, Arbiva will conduct hand-holding sessions that will enable smooth transition.
 
Arbiva will have a dedicated Project Management team in place for the entire duration of the Product Implementation to:
 
Monitor and track the project schedule
Manage and mitigate risks
Status reporting
Project governance
Coordination among the various stakeholders
 
Arbiva will work with the Product vendor(s) to ensure that Product has a defined roadmap and a definitive product support structure is in place.